Rock gym pro. Feb 11, 2021 · General overview of the features and functionality that are most used in Rock Gym Pro. Many situations, like selling a membership, requi Feb 10, 2025 · Once credentials are present in the "Rock Gym Pro API User" and "Rock Gym Pro API Key" fields, click the Check Credentials button. With its user-friendly interface, gym owners can easily oversee class schedules, event registrations, and memberships, ensuring smooth daily Compare different plans and features of Rock Gym Pro, an all-in-one member management software for high-volume facilities. In RGP, go to Data Entry → Manage → Waiver Management Feb 10, 2025 · To show you how to create a recurring class offering let’s do an example walkthrough. To test different URLs, you should use your browsers incognito mode. If you’re using the RGP Online Booking feature, you’ll notice a link at the top of y Overview of Rock Gym Pro settings Adding your facility information Checking computer times in Rock Gym Pro Training new employees on Rock Gym Pro Setting a default register Setting up a receipt printer Setting the POS cash button denominations Assigning a register or cash drawer to a workstation Adding a register or cash drawer to a workstation Aug 18, 2023 · Version 134156 includes a feature that allows for Stripe ACH payments to be refunded through RGP. Here’s how to build your first promotional offer. Customers Only) RGP Membership Billing Lifecycle Automated Billing Available for RGP Cloud Users Only Automated Billing Overview What is Billing Launch? Apply a Gift Card as Credit ACH Billing Event-Settlement Pending Options for a non-member paying for a member Setting up an invoice to be paid later Billing Learn the basics with getting started with Rock Gym Pro. The article below shows how to set it up. You may also want to see if you have a firewall running on your MySQL server; if so, try disabling it. Please look at the different scenarios below and click on the scenario that best Mar 7, 2025 · Whether you are adding your personal cloud seat to an additional computer or swapping out the computer that a workstation or personal cloud seat is on, there are steps you can take to complete this Dec 14, 2016 · With the help of Capterra, learn about Rock Gym Pro - features, pricing plans, popular comparisons to other Membership Management products and more. This will be fixed with a final update that will roll out automatically overnight. ACH Direct Debit refunds operate differently than credit card refunds: Refunds for ACH Direct Feb 20, 2025 · What is the RGP Cloud Client?The RGP Cloud Client is a lightweight application used to connect to your cloud server. Aug 30, 2023 · New and established facilities can now take advantage of Rock Gym Pro's Referral Program, earning a 25% discount to their monthly dues for 3 consecutive months. We’ll get back to you quickly. While those a Feb 21, 2025 · This feature works only with Offering URLs. RGP has developed an Online Check-In Kiosk, allowing facilities to utilize a wide range of web-enabled devices for members and punch card May 18, 2021 · If your facility offers EFT memberships you can choose to have the system show EFT contract end dates, require an end date, and have the system extend unfrozen accounts by the number of days it was May 18, 2018 · I can then uninstall the driver and start the entire process over. Get valuable Rock Gym Pro product tips and tricks from customer service pros like you, or share your own tips! Mock/Simulated Billing with a nonintegrated Processor What is ACH Authorization? (U. This feature works for externally linked widgets only (not embedded widgets) Once the link is clicked, this promotional code will be a part of the browsing session and therefore will appear in the Promo Code box, even if you click on a different Offering URL. Once connected as a multigym, all the server computers at each location need to stay connected via your VPN. This Smartwaiver integration is a Questions & Answers Ask Rock Gym Pro product related questions or share your expertise by answering questions. No action is required on your part, and the fix will be applied to all Cloud customers Feb 12, 2021 · If you are on a Premium Paid Plan, you have the ability to sell memberships and punch cards online and at your Waiver Kiosk stations at your facility. Apr 7, 2022 · Software Version History A list of version updates, including new features and bug fixes. Feb 21, 2025 · As part of the March, 2017 RGP Update, we’ve added an Express Online Booking Profile feature for your customers. Feb 21, 2025 · The RGPro Connect mobile app is available for your customers to download from the Apple App Store and Google Play. Enter the email address associated with your Rock Gym Pro profile. In the Data Entry main window click Reporting and Feb 10, 2025 · For events like parties or classes that cost extra you can set the price when building the offering. Feb 11, 2021 · The latest version of the Locally Hosted Installed Version of Rock Gym Pro is available to download by clicking the link below:Request to Feb 10, 2025 · When someone purchases an online membership, the transaction will show up on your end in one of two ways: It will either come in as an Online Transaction first or it could come straight through as Sep 13, 2024 · Our team has identified and resolved the final, remaining issue caused by our recent software release. 623 posts 0 followers Payment Processing Rock Gym Pro allows you to process payments Feb 9, 2022 · Rock Gym Pro can manage all your POS and membership transactions, but the actual processing of the credit card or ACH direct debit must happen through a 3rd party payment gateway. Nov 13, 2024 · If your facility would like to receive the update earlier, please contact Rock Gym Pro Support before 9 PM PST today, and we will prioritize your release: support@rockgympro. Nov 17, 2023 · If you’re having issues with Rock Gym Pro, please scroll down for a list of troubleshooting tips. May 30, 2025 · The following is a list of hardware requirements for running Rock Gym Pro at the front desk. Bas Feb 10, 2025 · In order to provide you with help quickly and efficiently, we need to know more about the issue you're experiencing. Rock Gym Pro (RGP) is a software solution for managing climbing gyms, fitness centers, and other recreational facilities. In the Data Entry main window click Ma Waivers Use the Rock Gym Pro Waiver Station to protect your business. Feb 20, 2025 · What is RGP Cloud? RGP Cloud is exactly what it sounds like - it's the Rock Gym Pro software accessed in the cloud. Due to the nature of Rock Gym Pro's integration with Smartwaiver, you will NOT follow the directions displayed in the app. . CSV) file. This file can be placed in any location you specify, and Rock Gym Pro will even delete old files once they get a pre-specified number of days old. Guest passes can not be set to roll over to the following month in Rock G Feb 11, 2021 · The Rock Gym Pro reporting function allows you to run a variety of customer reports. In these cases, you will see an information progress dialog box, indicating that the transaction is taking place. Aug 1, 2011 · Rock Gym Pro Community Questions & Answers Error HY000 Hemberger August 1, 2011 at 1:45 PM May 18, 2021 · You can create a number of custom policies to appear on the Customer Edit window to help you track if your customers have filled out required forms, have specific skills, or received specific instr Member Management Learn the best ways to use Rock Gym Pro to manage your members. With the Rock Gym Pro Zapier integ Welcome to Rock Gym Pro Powerful Member Management SoftwareRock Gym Pro Kiosk Feb 4, 2025 · There is a constant exchange of information between gyms to keep things in sync as there are dozens and dozens of SQL statements exchanged per minute over your VPN. See how RGP can help you streamline your operations, increase revenue and customer satisfaction. com. Then charge the card in x-charge for more than what the sale was for cr Jul 15, 2021 · If your state requires sales tax you can set that in the main settings. Instead, you will use the six-digit registration code displayed on the screen to register your Kiosk from your RGP account. Additional Document for Minor Workflow: You can now complete an RGP form and successfully add a minor to the document after completing it. In this example we want to create an after school program that meets once a week on Tuesday for four weeks, sta Feb 10, 2025 · The informational dialog box will be displayed separately (possibly hidden behind the Rock Gym Pro application). When opening modules like Check-in, Data Entry, POS, or Calendar, users may see a repeat Reports Get valuable insights to help make better business decisions. With this integration, facilities now have the option to use RGP Stripe Custom for: EFT monthly bi Feb 20, 2025 · Administrators can customize the roles and permissions of each staff member who performs operations in RGP. Sep 29, 2011 · I've really enjoyed using the keyboard shortcuts, especially in POS. Note that we h Feb 10, 2025 · If you offer guest passes at your facility, you have two options for limiting how frequently guests are allowed to use the guest passes shared with them by members. This issue has been preventing some facilities from viewing, printing, saving a copy of, or emailing assigned documents. 1) Click on the Seats link and then the + New Seat button. Email Sending an email invoice Sending an automated email for punch card purchases Settings Daily Auto-Tagging Rules Using "querydate" in Triggered Queries Customizable Proficiency Levels / Belay Certifications Using a manual terminate status to terminate a frozen account Applying actions to tagged customers Editing the start and end date of an account’s status See all 8 articles Memberships All-in-one member management software designed for high-volume facilities like indoor climbing gyms, bike parks, cable parks and shooting ranges. However, a separate service called SendGrid is required to actually send the emails. rgprocloud. net. Click on your private Mobile Dashboard login URL. Rock Gym Pro Cloud Rock Gym Pro is a powerful member management system built with flexibility in mind. Feb 2, 2023 · Once you install Rock Gym Pro on your front desk and server you will need to configure the software to your facility. With this in mind, we've developed a series of high-level video tutorials that covers the features and functionalities that "most" gyms will use at some point. Feb 10, 2025 · The app will display instructions. We sincerely apologize for the inconvenience this has caused and truly appreciate your patience and understanding as we work to ensure a smooth resolution. In the Data Entry main window click Manage and select Settings to bring up the Configure Settings window. This is a brand new Windows 10 computer. The v5 driver did not work with Feb 11, 2021 · The latest version of the RGP Cloud Client is available to download by clicking the link below:Request to Download RGP Cloud Client Feb 18, 2025 · This article is intended for facilities using the locally hosted version of Rock Gym Pro (RGP) only. Every facility will use the software a bit differently depending on their specific operational needs. This powerful platform simplifies operations by offering tools for managing member accounts, processing payments, and tracking attendance. On the main calendar window click Manage Schedule. This is true of a Feb 20, 2025 · If you offer guest passes at your facility, you can set a number of different guest pass restrictions in the main settings. For more information see the payment portal support articles. Here is an overview of the standard customer report options. In addition, there are back office requirements for getting the most out of the software. If you’ve left us a voicemail or sent us an email after hours we’ll be sure to get back to you as s Feb 20, 2025 · #1 Install and use the Webcam Tool RGP includes a new Webcam Tool that can be downloaded to provide support for a wider variety of webcams. DO NOT use Port Forwarding – it is unnecessary. With RGP Cloud, your database and RGP information is securely hosted on a remote Mar 15, 2024 · Any code 39 barcode card will work for scanning into Rock Gym Pro for physical gift cards and membership check-in cards. If that doesn’t help, sign out of the cloud environment by clicking the Windows icon (bottom left) > User icon > Sign out, then sign back in and reopen RGP. Rock Gym Pro is a powerful software solution for managing customers, transactions, inventory, bookings and reporting for indoor climbing gyms, bike parks, cable parks and shooting ranges. Any advice? Feb 11, 2021 · This is not a Rock Gym Pro issue; investigate your LAN network for connection issues. Jul 1, 2025 · NOTE: A Paid PREMIUM Plan is required for this feature > Watch The Five Minute Overview Video With the Online Membership Change Request Form feature, your customers now have the ability to Feb 20, 2025 · Additionally, if Rock Gym Pro is launched on the old server it will download waivers and online transactions and cause all sorts of grief. From Data Entry go to: Manage --> Employees and Permissions Administrators will see a M Feb 2, 2023 · You can create percentage discounts, such as “25% off”, in the main settings. On your old server go to the Control Panel -> Administrative Tools -> Services. Jun 3, 2025 · Locally Hosted Customers: Close all Rock Gym Pro windows and reopen them. However, because membership data is represented differently across systems, we require reviewing your data before creating a migration template that works with RGP. All-in-one member management software designed for high-volume facilities like indoor climbing gyms, bike parks, cable parks and shooting ranges. With Rock Gym Pro multi-location functionality, your members will be able to check in to any of your facilities - and your staff will be able to view and edit your members' customer records, payment histories and waiver status - no matter which facility they’re working. See pricing, benefits, and FAQs for each plan and get started with a free trial. This secure RGP web page allows managers/owners to create, edit, and manage an orga Feb 11, 2021 · Once you’ve been given access to the Mobile Dashboard, here’s how to sign in. Submit a request for assistance or support related to Rock Gym Pro's member management software. Install the Advanced Printer Driver v4. In the Data Entry main window click Manage and select Products to open the Manage Products window. After creating cloud users/seats, you will enter these credentials into the clo Feb 20, 2025 · Login to the RGP Cloud User Dashboard with an Organization Admin or Group Admin seat. Find answers to common questions, tips and tricks, updates and announcements, and contact support for RGP. However, my ability to move through an entire transaction without the mouse is hampered by trying to attach the last customer c Feb 10, 2025 · As a Rock Gym Pro user, you have the option to create a free Smartwaiver account that can seamlessly integrate signed, digital smart waivers with your RGP account. Jun 15, 2021 · Rock Gym Pro gives you the ability to automatically email your members and customers with a wide variety of transactional emails, such as a reminder that a membership is expiring, a monthly ETF rec Feb 11, 2021 · The Rock Gym Pro reporting function allows you to run a variety of sales reports. Let us show you how Rock Gym Pro can handle your recurring members, drop-ins, groups and all of your backend operations with ease. The reports list grows with R Follow Troubleshooting Email Delivery Issues with Rock Gym Pro and SendGrid Booking System Outbound/Reply-to Emails Overview of the Email System Transactional Email Overview Overview of Email Actions Overview of the Email Queue Setting Up a SendGrid Account Customer Query Email Triggers How to create HTML templates for RGP Transactional Emails Feb 21, 2025 · The Rock Gym Pro email system acts as an interface to manage the emails that are sent to your customers. Rock Gym Pro can easily be configured to automatically produce a single, encrypted backup file containing your entire database. On the main calendar window click Mana May 26, 2021 · Setting the Default Number of Punches When you click Edit Customer and go to the Punch Card tab you will see +10 and +5 buttons that allow you to add those amounts to the punch card. May 22, 2025 · RGP Form Update The following issues affecting RGP forms have been resolved: Dedicated RGP Form Kiosks: Individual RGP Forms can now be set up as the target/only form displayed in the Smartwaiver Kiosk app. Check out the support article RGP Stripe Custom for more Mar 17, 2025 · Step 3: When customers purchase an online gift card, it will be delivered to Rock Gym Pro and you can assign it to an existing or new customer record Limitations Online gift cards can only be redeemed within the RGP software - they cannot be redeemed online. Aug 1, 2023 · Resources & Troubleshooting Resources, tips and solutions to help you solve RGP related issues. Added many workstations before over the years at our gyms and never had this happen before. May 1, 2025 · What is the RGP + Zapier integration?Zapier is a cloud-based integrations platform that allows you to automate actions between popular web apps you use every day. Rock Gym Pro Payment Portal Log in to view your RGP payments and manage your terminal settings. Rock Gym Pro is a powerful member management software built for high-volume activity facilities such as climbing gyms, bike parks, and wake parks. To download the Webcam Tool, go to Data Entry -> Manag We’re aware of an issue affecting new installations of Rock Gym Pro. The sales tax can be set to display as a single subtotal charge or as tax inclusive. From here you can create the Seat Profile:First, Rock Gym Pro API RGP + Zapier Integration Event Firing Rules Generate API Key for Locally Hosted RGP Generate API Key for RGP Cloud Zapier Integration GDPR Compliance and Tools Bulk Changing Customer Subtypes Ordering Physical Gift Cards and Membership Cards Reviewing a Customer’s Bookings Reviewing a Customer’s Check-in History Feb 2, 2023 · Adding a New Product Category Rock Gym Pro comes with several default product categories. Click on the Schedules tab (top left). In the Data Entry main window Feb 20, 2025 · General Overview Rock Gym Pro has a custom integration with the processor Stripe that allows better rates than the standard Stripe account. Feb 20, 2025 · What is the RGP Cloud Dashboard?Organization Admins can access the Cloud Dashboard at https://app. Click th Mar 3, 2025 · Migrating your customer database to Rock Gym Pro (RGP) is straightforward if you can export your existing customer data into an Excel or text (. This customer-facing app allows users to: 1) View your class availability in real- Feb 11, 2021 · POS / Retail General POS Overview Product Discounts - Creating and Using Gift Cards - Selling and Redeeming Automatic POS Check-in and Configure Online Booking and Calendar Main Onsight Pro by Rock Gym Pro, provides member management software, POS, & integrated digital waivers for high volume gyms, recreation centers, & rock gyms. Tailored to handle the specific needs of facilities requiring waivers, recurring memberships, and group management, Rock Gym Pro supports seamless operations for drop-ins, memberships, and event Rock Gym Pro is a specialized membership management software designed for climbing gyms and recreational facilities. Rock Gym Pro is a software solution for managing members, billing, POS, waivers, online booking and more for indoor climbing gyms, bike parks, cable parks and shooting ranges. If you want to add your own unique category you can do so in the Manage Products window. Apr 10, 2023 · Promotions can be added to the calendar to help you offer discounts or incentives on a limited-time basis. Tablet URLs for RGP forms: Links generated in RGP Apr 8, 2025 · RGP Stripe Custom is a custom integration between the payment processor Stripe and Rock Gym Pro. Here is an overview of the standard sales report options, not all reports are listed. Here is a checklist of items to configure: Create an admin profile and change Jul 2, 2025 · The following are installation tips for installing the TMT88V receipt printer and APG 4000 cash drawer on Windows 10/11. Request a demo and see how Rock Gym Pro can help your business grow and run smoothly. Rock Gym Pro has a powerful, feature-rich calendar and booking system. Feb 10, 2025 · What is Customer Quick Configure? Customer Quick Configure is a tool that allows you to make many changes to a customer record with a single click. 59E. Cloud Customers: First, try closing all RGP windows within the cloud host. To partake in the Referral Prog Feb 21, 2025 · The Event Document System (EDS) simplifies event and group management and increases the likelihood participants of specified events will complete and sign required documents before they arrive at y Oct 18, 2012 · Is there a way to put a cash tip on a credit card? In our old pos system we would select visa or mastercard for payment type. MEMBER PROFILES Rock Gym Pro’s intuitive interface allows your staff to easily manage new and recurring members and guests. If you see an error, you can follow the steps in the Generate API Key support article to create a new set of credentials and check again. Dec 2, 2024 · Note: This feature is currently limited to RGP Cloud users. If you are on the cloud-hosted version, please refer to the appropriate documentation for adding For all general sales inquiries, please fill out the form below. Membership Cards For membership cards, we recommend using a keychain tag – t May 6, 2022 · Backing Up (and restoring) your database is incredibly simple. S. kllq rigxjl ncjfm tsci jzts htt tcdh owlxg ivyi ngtio
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